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I am losing in-game currency for no reason.

 
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JoeClark


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Inscrit le: 11 Oct 2017
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MessagePosté le: Jeu 1 Fév - 10:37 (2018)    Sujet du message: I am losing in-game currency for no reason. Répondre en citant

Hi,


If you have noticed that a certain amount of your in-game currency is missing, this means that it has been somehow spent during gameplay. In most cases, it’s because another person has used it (possibly a friend or family member). This is also likely if you've loaded your account onto someone else's device and forgot to log out. They could be playing on your account without you knowing.Please be advised that the game never uses in-game resources on its own; all the actions (including purchases with in-game currency) are always triggered by the player. Accidental purchases are a possibility, too.


 In order to prevent such problems from happening, please do not forget to lock your screen after playing. Moreover, if you have loaded your account onto someone else's device, remember to log out when you're done.Since we cannot cancel the player's actions on our side (i.e. revert the progress that was reached as result of accidental purchase or take back items bought by accident), we cannot offer refunds for accidental in-game purchases as this would be unfair to other players who earned the same item or upgrade with their own resources and effort. 



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